Please know the health and safety of our customers and employees is our top priority. We are all feeling the impact of COVID-19 and our supply chain, including our production team, fulfillment center and carriers are no exception. Collectively, we are continuing to do all we can, with safety top of mind, to get your orders out as quickly as possible.
We want to give you a heads up though that due to the evolving situation, delays are very likely. Our excellent customer service team is available via email firstname.lastname@example.org and will do everything we can to assist (with the details we have available).
Thank you for your continued patience, understanding and trust during these extraordinary times and as always, we appreciate your loyalty to Oh It’s Natural.
DO YOU OFFER FREE SHIPPING?
All orders shipping to a United States address receive free shipping when your shopping cart equals $49 or more, after any applicable discounts.
WHEN WILL I RECEIVE MY ORDER?
Please allow 3-4 business days for order processing. Once your order has been processed, it will be shipped via USPS, FedEx, DHL or UPS. Once your order has completed processing, shipping times will begin. When placing your order, please account for the aforementioned processing times, in additional to any federally recognized holidays and/or weekends.
Free Insurance and Free Delivery Confirmation are included with each shipped package. Once shipped, delivery of U.S. package(s) should occur within 3-5 business days, depending on the shipping service level you select.
MY ORDER SHIPPED TO WRONG ADDRESS?
1. The purchaser is responsible for providing the correct mailing address. Before finalizing your order, be certain your shipping address is correct.
2. We are not responsible for goods delivered to the wrong address input at the time of ordering.
3. If you happen to notice that you entered the wrong address, you can email us at email@example.com with the correct shipping address before your shipping label is created.
4). Once your shipping label is created, we will not be responsible for the incorrect address & the subsequent delivery.
DO YOU SHIP OUTSIDE USA?
International package(s) take 2-3 business days to process. Shipping times are subject to the country the order is going to. International orders aren’t eligible for free shipping at this time.
Customer is responsible for any customs fees instituted by their country. Customs fees are not charged by or sent to Oh It’s Natural, and we have no insight into the cost of the customs fees that may be charged upon order arrival into any country. For any questions related to international customs fees, please reach out to your local appropriate government entity.