We do not accept returns or exchanges due to the hygienic nature of our products. All sales final. We always strive to deliver your order correctly, but sometimes we might encounter circumstances beyond our control. If you receive defective, damaged, or unsatisfactory merchandise, please contact us immediately, and we will do everything in our power to make it right.

It's important to note that fragrance is deeply personal and can vary depending on body chemistry and personal preference. Unfortunately, we cannot offer refunds or exchanges if you are unhappy with the scent of the product you have purchased.

Damaged items: If you have received a damaged item, we will gladly offer a replacement to be sent to you at no cost within 24 hours of delivery.

The only replacements we offer are those afforded to customers who have purchased Navidium shipping protection to insure their order at the time of checkout. Declining the extra layer of protection means you assume all risk. Email us about damaged items at info@ohitsnatural.com. We typically respond within 24 - 48 hours.

Shipping: We off free shipping on US orders over $75 and flat rate $8 shipping on orders under $75. We are not responsible for any delay, theft, or prolonged delivery caused by shipping carriers. Once your order has shipped, all matters of delivery and receipt are beyond our control. The only refunds/exchanges we offer due to carrier error are those afforded to customers who have purchased Navidium shipping protection to insure their order at the time of checkout. Declining the extra layer of protection means you assume all risk.