We want you to be happy. We will do what is right. Bottom Line Due to the hand made, fresh natural ingredients used to make our products, we cannot accept returns or exchanges of any open or used products. With 7 days of receipt we will accept unopened & unused products please contact email@example.com for return assistance. You must obtain a returns authorization number via email. This policy ensures the highest quality and freshness of our products. Orders can only be modified if they have not yet been processed for shipping. Please note a 15% restocking and payment processing fee will be charged for all orders that are cancelled. Shipping charges will not be refunded once order is placed. This fee is used to cover our fees incurred by processing electronic payments. We want you to be completely happy with your products so if you are unsatisfied in any way please contact us as soon as possible and we will find an agreeable solution. Additional non-returnable and non-refundable items: Shipping charges and Gift Cards.